SMS Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Message Frequency
Message frequency may vary depending on the type of communication. For example, you may receive up to 100 weekly SMS messages related to your appointments/billing/customer instructions, etc.
Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In and Opt-Out, and Help Request Methods or Additional Options
You may opt-in to receive SMS messages from BiPharmonic LLC. in the following ways:
Verbally, during a conversation in person.
Verbally, during a phone conversation.
By submitting an online form.
By sending us an email.
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at info@bipharmonic.com
If you do not wish to receive SMS messages, you can choose not to receive them.
Types of Messages Users Can Expect to Receive
By opting into our messaging service, you agree to receive communications related to our transportation and logistics services, including but not limited to:
Load Offers and Availability Requests
Details about available loads, including pick-up and delivery locations,
Dates, load specifications, and compensation rates. Example: “Hello. Found a shipment for a pick up in Houston, TX, as you asked. Please contact me back when you are available. Reply STOP to opt out of SMS messaging at any time.”
Load Confirmation and Updates
Notifications regarding load acceptance, confirmation, and real-time updates, including Estimated Time of Arrival (ETA) requests and tracking links. Example: “Hello, thank you for booking a load. Please follow the link to activate the tracking tool for the time you are under the load. Reply STOP to opt out of SMS messaging at any time.”
Special Instructions
Customer-specific instructions, such as freight photograph requirements or direct communication with the customer. Example: “Hello, please take a picture of the loaded truck. Reply STOP to opt out of SMS messaging at any time.”
Status and Availability Inquiries
Requests for updates on your current location, availability, or planned
future availability. Example: “Hello, please let me know your availability for next Monday. Reply STOP to opt out of SMS messaging at any time.”
Updates on load delivery status. Example: “Hello, checking on the delivery status of the load. Reply STOP to opt out of SMS messaging at any time.”

SMS Communications
When you provide your phone number and consent to receive communications from BiPharmonic LLC, we may contact you via phone call or SMS regarding dispatch services, load opportunities, transportation updates, customer support, and account-related notifications.

You may opt out at any time by Replying STOP.

For assistance, reply HELP or contact us directly.

SMS consent and phone numbers are not shared with third parties for marketing purposes.
By continuing to use our services, you acknowledge and consent to receiving these types of messages as part of our service delivery. If you wish to opt out, please follow the opt-out instructions.

To register a complaint or concern, please get in touch with info@bipharmonic.com